Ordering & Shipping Info

ON-LINE ORDERING
Our web site offers the latest in internet safety and convenience. Ordering is fast, secure and hassle-free. After setting up your own personal account, you will be able to order without having to reenter your shipping a personal details. You can also monitor your orders, track your shipments and even review previous orders. Please call Customer Service if you need further details.

PRICES
Due to the volatility of the cost of raw materials, prices are subject to change without notice.

INTERNATIONAL ORDERS
We will gladly ship to Canada and any other international location. Payment is accepted by PayPal, Credit Card or Debit Card only for automatic currency conversion. Shipping fees are computed at checkout using the weight of your package and your country of destination. The customer can select the service he / she wants. We recommend the Postal Service if cost is a factor. If you need your order in a hurry and want to track it, then UPS is the answer. The customer is responsible for any taxes, fees or import duties imposed by the destination country upon entry of the shipment. NO LIQUIDS CAN BE SHIPPED INTERNATIONALLY.

CUSTOMER SERVICE
Telephone: 800-546-8922
Monday–Thursday: 8am–5pm CST
Friday: 8am to 3pm CST
info@lurepartsonline.com

Contact Customer Service...

  • For product information.
  • To check the status of an order.
  • To check if an item is in stock.
  • If you have any questions.

DOMESTIC SHIPPING INFORMATION & FEES
We use UPS & USPS (Postal Service). Using "real time" rates supplied by both UPS and USPS, the customer can select which service he or she wants and obtain a "real time" quote for the service. You pay the ACTUAL cost, not a predetermined rate. Rate will depend on weight and destination. FREE GROUND SHIPPING is offered for all orders for merchandise totally over $150.00. This offer applied only to destinations in the lower 48 states. No liquid paint or solvents can be shipped by air, via the Postal Service or internationally - liquid paint can only be shipped via UPS ground service to the lower 48 states.

WHEN CAN I EXPECT MY ORDER?
Orders are processed at our facility in Springfield, Illinois. You can choose between standard shipping (ground) and expedited shipping (air). Standard orders are filled in the order they are received, but generally these orders are filled the same day they are received. We try to ship all orders placed by 1pm Central Time the same day. If you have a deadline by which to get your components, SELECT AN EXPEDITED SHIPPING METHOD - UPS offers Next Day, 2 Day and 3 Day delivery options (count business days only - not weekends). AIR SHIPMENTS ARE SHIPPED THE NEXT BUSINESS DAY AFTER THE ORDER IS SUBMITTED UNLESS SUBMITTED BY 10am CENTRAL TIME. Be sure to select the appropriate Air Service from the shipping menu when completing your order. You'll get a "real time" quote as to what each service will cost.

If you have a "has to be here by" deadline, please notify us in the "special instructions" space when placing your order. We will ensure you order is shipped to arrive in time. We will apply the appropriate Air Service shipping cost to your total (if it has not been properly selected). Please note that we only ship your order the day after you submit it, unless submitted by 1 pm Central Time. Keep this in mind when ordering Next Day Air and other Air Service shipments (example - if you order on Thursday "Next Day Air" -order will ship Friday and you'll get it on Monday). If time is extremely short, please call our toll free order line 1-800-546-8922 (instead of ordering on-line) to ensure you get your items in time.

SATURDAY DELIVERY (UPS NEXT DAY AIR ONLY): If you need a shipment sent Next Day Air, Saturday Delivery, you must call us with your order. THIS CANNOT BE DONE ONLINE. Be sure to tell us you need Saturday Delivery and our sales associate can make sure it is available to your address and let you know the extra cost involved. You cannot select Saturday Delivery on the website. Please note that not all destinations are serviced by UPS Saturday Delivery.

DOMESTIC GROUND SHIPPING TIME (days in transit): All shipments are made from our facility in Springfield, Illinois. Shipping time (days in transit) for standard ground shipping depends on destination. To both the East and West Coasts and Florida, allow 5 business days transit time. To the South and the Midwest, allow 3-4 days transit time.

BACK ORDERS
Although we try to stock all items, invariably some items will be out of stock at times. We do not set up backorders. Please try back at a later date to reorder items that are not currently in stock.

30 DAY GUARANTEE
All items are fully guaranteed! If for any reason you are not satisfied, please return items for exchange, refund or credit - whichever you prefer. Items must be returned within 30 days of purchase. To help us improve our service, please indicate reason for return.